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Ever activate a WordPress plugin and it “breaks” your website where you are unable to login to deactivate it.  Or activated a theme and get that “white screen“. Yeah sooner or later it is going to happen.  Fortunately the fix is pretty simple for the technical user; just open the database and reset a few settings. Well on page.ly, clients do not have access to the database (for their own good) and we were getting support requests of the occasional white-screen problem so we built a little self service system to fix it.

(Announcer Voice) Announcing the The White Screen Eliminator….

This is how it works. Page.ly customers must first verify their account and may choose from the 3 reset options.

1. Reset the site blog/home domain.
   Ever done this? You go under Settings > General and change the blog home url thinking it would just modify the url structure and instead you bork the site? Yep. That setting is confusing.. what you are actually trying to do is related to permalinks or reading subpanel.  This selection just resets these two fields back to proper defaults.
   
2. Deactivate all plugins.
   Sometimes upgrading a plugin (or not upgrading it when you upgrade the core) break things. Just how it goes. This is the most common reason for “white screens”.  This selection just deactivates all the plugins, so you can re-activate them 1 by 1, skipping the suspected broken one.
   
3. Reset to default theme.
   Again sometimes a theme creates the white screen scenario where you are unable to login.  This selection just sets your theme back to the default kubrick theme so you can login again and choose another custom theme.

That’s it. Choose 1,2, or all 3 selections to reset a few defaults on your site so you can get back to work. Note: Rest easy, This will not affect your posts or content, or any other settings..

The White Screen Eliminator can be found on the right side of the Support page